When SOS receives a referral from a community partner or a concerned third party, SOS initiates contact with the person-at-risk and offer support. Crisis support and case follow-up are done by professional staff via outgoing calls, emails and SMSes.
Some clients may need the support and intervention of trained professionals. SOS provides a specialised face-to-face counselling service, focusing on crisis intervention and suicide prevention. All counselling sessions are conducted by in-house counsellors, psychologists and social workers. Counselling is also provided to family members and friends grieving a suicide death.
Health and mental health professionals who have lost a client or a loved one to suicide may also require support, as the impact of these losses may affect their personal life and clinical work. SOS provides counselling to these clinician-survivors who would like some support during their difficult period.
SOS is a resource for other agencies and voluntary welfare organisations (VWOs) which need to consult on cases concerning suicide crises or suicide death. SOS can organise small group sessions where social workers, counsellors or psychologists can meet and consult with our professional staff.
LOSS is the only local outreach programme providing emotional support to people affected by the suicide death of someone close. The activation of a LOSS team to a suicide site, mortuary or residence usually marks the start of our work with the grieving families. After the first contact, our professional staff follows up with the survivors through emails, phone calls, and SMSes.
Healing bridge is a suicide bereavement support group co-facilitated by our professionals staff trained in grief work and experienced survivors. Members of the Healing Bridge meet at SOS to share their experiences and talk about their feelings. They also receive comfort and encouragement from others who have suffered similar losses.
The SOS hotline, 1800-221 4444, is available round-the-clock to anyone who is in crisis, thinking of suicide or affected by suicide. Calls are taken by trained volunteers who come from diverse backgrounds but share a common capacity to care and listen to anyone who is going through a difficult time. SOS professional staff are there to provide consultation and support the volunteers, as well as to follow-up on critical cases.
Callers can choose to remain anonymous and all information shared by callers will be treated as confidential.
When you call the hotline, please do not:
- Abuse or threaten our volunteers
- Call the hotline repeatedly to hog the line
- Use the hotline as a chat/date/sex line
People in distress, thinking of suicide, or affected by suicide can seek emotional support through email. Information shared will be kept confidential and Pat will reply within 48 hours (excluding weekends and public holidays). If you need someone to talk to urgently, please call the SOS hotline.
To further strengthen evidence-based practice, SOS set up its own research arm to look into information and findings that can aid local suicide prevention and intervention work.
At SOS, we believe that "suicide prevention is everybody's business". As such, SOS's training workshops have been carefully designed with the intent to cultivate, equip and develop everyone with the right set of skills in suicide prevention, intervention and postvention.
SOS offers a full range of talks, trainings and workshops targeted towards:
- Professionals working in the social service sector or related field (e.g. counsellors, social workers, school counsellors)
- Frontline staff & volunteers (e.g. teachers, peer leaders, caregivers)
- General public
Basic training and awareness talks for students are also available.
SOS also conducts talks and sharing sessions on suicide prevention to increase community awareness and vigilance. Various outreach projects are also conducted throughout the year.