Professional Training

Professionals and volunteers in the social service, mental health space, schools or human resource may find themselves in situations where they were confided in of a suicide crisis over text messaging or email. This course aims to impart competencies necessary to engage and manage self-harm and suicide crisis over text. This course also helps learners recognise and use the distinctiveness of text-based platforms as a service modality.

Text-based platforms serve as a very popular channel for youth outreach and crisis support. Suicide is the leading cause of death of those aged 10-29, and according to Samaritans of Singapore, 80% of its crisis text-messaging service users are young persons.

The use of text-based platforms as a service modality for outreach, crisis support and mental health treatment has gained traction over the years. In fact, text-based platforms may become the mainstream for today’s ‘text-first’ generation, even for adults in certain situations where a telephone or video call is not the most viable or preferred option.

This course aims to equip learners with the knowledge and skills to recognise and manage suicide crisis over text-based platforms.

Professionals who manage text-based services as part of their daily work.

The skills and knowledge for this course, which the learner is assumed to possess, are as follows:

• Be able to listen and speak English at a proficiency level equivalent to the Employability Skills Workplace Literacy (WPL) Level 6
• Be able to read and write English at a proficiency level equivalent to the Employability Skills Workplace Literacy (WPL) Level 6
• Be able to use numeracy skills equivalent to the Employability Skills Workplace Numeracy (WPN) Level 6
• Learners need to have basic knowledge of computer skills
• Cognition: Medium thought processing ability and speed of understanding
• Emotion: High motivation. Desire to be of service to the general public
• Sociality: Medium to high propensity

Mode of Delivery: Asynchronous E-learning and Synchronous E-learning

Assessment Details: Written Assessment and Role Play

The facilitated classroom will be conducted face-to-face at SOS. Learners will be required to attend the assessment (e.g. Role Play / Oral Interview) after the training.

• Day 0: Mandatory E-Learning (to be completed before Day 1 of training)
• Day 1: Facilitated Zoom Training
• Day 2: Facilitated Zoom Training (including a Written Assessment of 1 hour)
• Day 3: Role Play/ Oral Interview (1 hour per learner)

Note: Block bookings by Agencies or Entities can be arranged separately. Minimum of 15 pax and maximum of 20 pax to start class.