Professional Training

With an increase of more complex social issues, Social Service Agencies may be expected to develop their capabilities to deliver services that are client-centric, relevant and effective. A two-year study of 10 organisations by the National Council of Social Service (NCSS) from 2016 to 2018 found that when they hired a volunteer manager, their volunteer pool increased in total from 27,000 to 41,000 and volunteer hours increased from 189,000 to 422,000 hours. Volunteers are critical support to the Social Services as they strengthen manpower capabilities, assist in service delivery and enhance community engagement.

Aligning with what was mapped out in the NCSS Learning and Development Roadmap for Volunteer Management Practitioners (VMP) which mirrors closely to the Skills framework that outlines technical skills and competencies required by VMPs, this 2-day course aims to equip VMPs with the essential technical skills and competencies to support organisational volunteer programmes as Social Service Agencies anticipate changes in the volunteering landscape and implement new programmes that are beneficial to the service users and volunteers.

Professionals who manage text-based services as part of their daily work.

The skills and knowledge for this course, which the learner is assumed to possess, are as follows:

• Be able to listen and speak English at a proficiency level equivalent to the Employability Skills System Workplace Literacy (WPL) Level 5
• Be able to read and write English at a proficiency level equivalent to the Employability Skills System Workplace Literacy (WPL) Level 5
• Be able to use numeracy skills equivalent to the Employability Skills System Workplace Numeracy (WPN) Level 5
• Learners need to have basic knowledge of computer skills
• Cognition: Medium thought processing ability and speed of understanding
• Emotion: High motivation to work with volunteers; anticipate conflicts and difficult emotions
• Sociality: Medium to high propensity to engage volunteers

Mode of Delivery: Blended learning (Classroom and Asynchronous E-learning)

Assessment Details: Written Assessment and Role Play

Remarks: The facilitated classroom will be conducted face-to-face at SOS. Learners will be required to attend the assessment (e.g. Role Play / Oral Interview) after the training.

• Day 0: Mandatory E-Learning (to be completed before Day 1 of training)
• Day 1: Facilitated Classroom Training
• Day 2: Facilitated Classroom Training (including a Written Assessment of 75 minutes)
• Day 3: Role Play / Oral Interview (45 minutes per learner)

Note: Block bookings by Agencies or Entities can be arranged separately. Minimum of 15 pax and maximum of 20 pax to start class.