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"It is a privilege to be a volunteer at SOS and an honour to serve both clients and SOS. Volunteering at SOS has been so rewarding and meaningful!"
– Male volunteer in his 30s

"I am very surprised that in such a small country like Singapore, there is this 24/7 hotline for me to talk with someone by a group of volunteers who are willing to share their listening ears and caring for people. Hence, it gives a hope for people who are feeling distressed." – SOS Caller

Volunteering is about giving your time, skills and commitment, out of your own free will, to a meaningful cause without expectation of any financial reward.

In Singapore, 1 person dies from suicide every day. SOS runs a 24-hour crisis intervention and suicide prevention hotline which is operated by trained volunteers from diverse backgrounds. SOS receives more than 100 calls a day. The number of calls we receive is limited by the number of volunteers available to answer those calls. We wonder how many more individuals who are in crisis or contemplating suicide give up while trying to reach us. As SOS is one of the few hotlines that operate 24-hours, this may be more significant in the wee hours of the morning. We hence need more volunteers to lend a listening ear to distressed callers, especially at night.


  • Are at least 23 years old, preferably with working and life experiences. This is because volunteering with SOS requires some level of emotional maturity and an understanding of life's ups and downs.
  • Are able to respect the confidentiality of SOS work.
  • Are willing to abide by our policy of anonymity. SOS hotline volunteers cannot tell anyone, apart from their close immediate family, of their involvement with SOS.
  • Can communicate comfortably in English. (Additional proficiency in Mandarin, Malay, Tamil or local dialects would be a bonus).
  • Can commit to volunteer duties for at least 2 years upon completion of volunteer training. Aside from weekly duties, volunteers do one overnight duty per month and take turns to be on stand-by for emergencies once every month. Volunteers who find it more convenient to cover night duties can choose to do overnight duties exclusively.
  • Have a positive attitude towards volunteering and learning.


  • Comprehensive training, comprising weekly sessions over a 1-year period.
  • One-to-one supervision.
  • Opportunities for learning, self-growth and development.
  • Support from professional staff.
  • Great friendships with other like-minded people.
  • A sense of well-being from helping someone emotionally through a crisis.


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