Whether or not you are battling against suicidal thoughts, or just need to confide in someone about your struggles, you are welcome to call our 24-hour hotline.

You can also seek support from this platform if you are concerned for someone who might be suicidal.

You will be speaking to volunteers who are trained to provide emotional support and a listening ear. Here are some things you should know about them:

• Aside from sharing their names and gender, the volunteers do not reveal personal information about themselves.  
• While they might be able to provide you contacts to professional resources, they do not provide professional advice.  
• Our volunteers can end the call if he/she is being abused by you.   

Yes. What you share with us will be kept confidential. However, confidentiality might be broken if SOS determines that you are unable to keep yourself safe from harm.

Yes. However, you can choose to provide your name if you wish.

No. The number for this hotline is toll-free.

Yes. However, not all volunteers are proficient in speaking other languages. Volunteers who can do so might not always be available as well.

If there are no Mandarin-speaking volunteers available, Mandarin speakers can consider reaching out to Care Corner’s Mandarin hotline:

• Contact No.: 1800 3535 800 
• Opening Hours: Mon to Sun (10am to 10pm, excluding public holidays)

If you are calling in from a foreign country, do reach out to your local emergency services if you are at an imminent risk of harming yourself. You can also check the following link to find suicide prevention services within your area: https://www.befrienders.org/

If you know someone in Singapore who is in danger of harming themselves, call the Singapore Police Force at +65 6255 0000.

No worries. You can consider using CareText or email to pat@sos.org.sg if you still wish to have a listening ear.

Caremail is not monitored 24/7 and we will take a few working days to respond to your email.

You can complete the form provided under the Enquiries section in the this link:

https://www.sos.org.sg/contact-us

Whether or not you are battling against suicidal thoughts, or just need to confide in someone about your struggles, you are welcome to use SOS’ 24-hour text-messaging platform, CareText.

You can also seek support from this platform if you are concerned for someone who might be suicidal.

You will be speaking to volunteers who are trained to provide emotional support and a listening ear. Here are some things you should know about them:

• Aside from sharing their names and gender, the volunteers do not reveal personal information about themselves.  
• While they might be able to provide you contacts to professional resources, they do not provide professional advice.  
• Our volunteers can end the chat if he/she is being abused by you.

Yes. What you share with us will be kept confidential. However, confidentiality might be broken if SOS determines that you are unable to keep yourself safe from harm.

Yes. However, you can choose to provide your name if you wish.

As CareText runs on WhatsApp, you will need to have internet access and a WhatsApp account.

On your personal computer, you can use both WhatsApp Web and the desktop app to access CareText from our website.

Alternatively, you can also access CareText by searching for 91511767 on WhatsApp. Note that you can’t reach SOS if you were to call that number.

Before you are linked up with one of our trained volunteers, you will have to answer a survey comprising 5 questions. It helps us to have a better sense of whom we are speaking to.

The survey will begin the moment you send a message on WhatsApp. For questions that have multiple options, please type the number that reflects your selected option.

Example
“Are you? Select option 1 to 3”
[1] Male
[2] Female
[3] Non Binary.
If you identify as a female, type 2.

While CareText functions on WhatsApp, kindly send text messages only, as we are unable to receive emojis, photos, videos, audio-recordings, gifs, stickers, and files.

No, our volunteers are not trained in other languages.

As we may require some time to resolve the technical difficulties on WhatsApp, call our 24/7 hotline at 1-767 instead, or call 999/995 if you or someone else is in imminent danger. Alternatively, you can revisit our SOS website to check the status of CareText later.

If you are texting in from a foreign country, do reach out to your local emergency services if you are at an imminent risk of harming yourself. You can also check the following link to find suicide prevention services within your area: https://www.befrienders.org/

If you know someone in Singapore who is in danger of harming themselves, call the Singapore Police Force at +65 6255 0000.

No worries. You can consider calling our 24/7 hotline at 1-767 or email to pat@sos.org.sg if you still wish to have a listening ear.

Caremail is not monitored 24/7 and we will take a few working days to respond to your email.

When the chat comes to a close, a link to a post-chat survey comprising 2 questions will be provided. If you wish to more feedback, you can complete the form provided under the Enquiries section in the this link:
https://www.sos.org.sg/contact-us